Frequently Asked Questions
Everything you need to know about your Nixplay experience.
How do I upload photos to my Nixplay frame?
You can easily upload photos and videos via the Nixplay mobile app (available on iOS and Android), the Nixplay web app, or by emailing them directly to your frame's unique email address.
Does the frame require a Wi-Fi connection to work?
Yes, a 2.4GHz Wi-Fi connection is required to receive new photos and updates. However, once photos are downloaded to the frame, they can be displayed without an active internet connection.
What is your shipping policy for international orders?
We offer standard and expedited shipping across the United States, Canada, and Europe. Shipping times typically range from 3 to 7 business days depending on your location.
What is the Nixplay return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your frame, you can return it within 30 days of purchase for a full refund, provided it is in its original condition.
Is there a subscription fee to use the frame?
Basic features, including photo uploads and cloud storage up to a certain limit, are free. We also offer an optional Nixplay Plus subscription for increased storage, longer video clips, and extra frame discounts.
Do Nixplay frames come with a warranty?
Yes, all new Nixplay frames come with a standard 1-year manufacturer's warranty that covers any defects in hardware or workmanship under normal use.